If You Aren’t Filtering Out Your Visits In Google Analytics, You’ll Regret It
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One of the most fundamental enhancements you should make to your organization’s Google Analytics (GA) account is to create a filtered view that excludes all traffic from employees regularly accessing the site from work and/or personal computers. Doing so will provide a far more accurate picture for how your users flow through your site thereby allowing you to make necessary adjustments. Regardless of your GA skill level, this is super easy to setup and will ...
Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong
I have always believed in this phrase. This doesn’t mean I don’t strive to deliver the best customer service I can to each and every patron, but sometimes a patron becomes so toxic or argumentative, that breaking up with them is the best thing to do for your organization, and for the employees or volunteers who man the box office. I found this great article on Huffington Post that explains why the customer isn’t always ...
IKR? I'm keeping an eye on it and if Chrome releases an update that returns the ability to adjust the…