Trust Is More Important To A Box Office Than Ticket Stock

Trust Is More Important To A Box Office Than Ticket Stock

It is often stated that front of house operations are among the most important for a performing arts entity because it is the first point of contact the general public has with the organization.  Front of House staff generally encompasses the ticket office, ushers, concessions/merchandising and activities related to them (valet parking, for example). It isn’t just a matter of public relations. Some of the front of house staff are also responsible for the safety of the audience in the event of an emergency. Those who directly supervise staff in these areas … Read more

Venue Security

One Crucial Item You Don’t Want To Forget About When Creating Bag Policies For Your Venue

When it comes to a performing arts venue’s security measures, it’s easy to see why there’s been a sharp uptick in concern over the past few years. I recall a session from the 2016 Arts Midwest Conference titled Venue Safety and Security: Protecting Public Assemblies in the 21st Century. There have been several similar sessions across the performing arts conference circuit and as a result, arts venues have been updating and refining their policies and procedures. Undoubtedly, we’re all better off as a result of these efforts but is there a point where … Read more

How To Run A Museum (And Teach Others To As Well)

The United Nations Education, Scientific and Cultural Organization (UNESCO) website has a guide for running museums written by the International Council of Museums (ICOM). The guide, Running A Museum: A Practical Handbook is available in English, Arabic, Chinese, French, Portuguese, Russian and Spanish as a basic primer for running any type of museum or historical site. It addresses all the basic concerns of museums including acquisition, storage, documentation, restoration, ethical questions, education, visitor management, employee management, facilities, security and disaster planning, marketing and theft and detection of illicit goods. Obviously there is … Read more

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