Customer Service

Meeting Your Legal Duty Of Care In Post-Covid Reopening

by

In another post, we had shared some general guidance provided by the Downtown Professionals Network for re-opening arts and cultural venues as Covid-19 restrictions ease up. The Event Safety Alliance, which is comprised of over 300 professionals from live event venues of all sizes, has recently issued a Reopening Guide that provides much more detailed guidance in this regard. While it is focused on live events, a great deal of the content is applicable to any organization that has people physically present in their spaces. The guide isn’t meant to be exhaustive … Read more

Handling Contractual Elements of Event Cancellations Due To Epidemics & Other Crises

by

As event cancellations have started to mount due to the growing number of Covid-19 cases around the country, there has been a lot of concerned conversation occurring about the invocation of force majeure clauses in performance contracts. If you are not aware of its application, the clause generally relieves all parties of their contractual obligation due to severe weather, natural disasters, civil unrest, government declarations, union actions and epidemics. I say generally relieves because there has been communication to my state consortium that some organizations are seeing contracts which include penalties for … Read more

Trust Is More Important To A Box Office Than Ticket Stock

Trust Is More Important To A Box Office Than Ticket Stock

by

It is often stated that front of house operations are among the most important for a performing arts entity because it is the first point of contact the general public has with the organization.  Front of House staff generally encompasses the ticket office, ushers, concessions/merchandising and activities related to them (valet parking, for example). It isn’t just a matter of public relations. Some of the front of house staff are also responsible for the safety of the audience in the event of an emergency. Those who directly supervise staff in these areas … Read more