Why You Should Be Tracking Incremental Conversions

This is the first in a three-part series of posts about tracking incremental conversions. We’ve all got website conversions. A conversion is when a website visitor completes a desired goal or achieves a desired outcome. Conversions can be revenue or non-revenue based such as a ticket purchase, donation, event registration, volunteer sign-up, or inquiry form submission. Along the journey to reaching that desired end goal, there are smaller conversions that are also important to track. Let’s use a simple ticket purchase as an example. Before someone purchases a tickets to an (in-person … Read more

Please Don’t Ignore Me! Rethinking How We Design For Attention

In an age where arts organizations are learning how to re-engage patrons with remote activity, it never hurts to reexamine what we take for granted. To that end, there’s a fantastic article by Victor Yocco at SmashingMagazine.com that provides exactly the sort of perspective our field can benefit from when engaging digital initiatives. Out of the gate, Yocco does a good job at framing the discussion by reviewing two sub-types of attention that are most applicable to these efforts: Transient Attention This type of attention is brief, perhaps even thought of as … Read more

Cross Pollinating Ideas About Moving Into The Realm Of Digital Experiences

There’s an excellent article in the 6/23/2020 edition of SmashingMagazine.com by Suzanne Scacca that examines the ways COVID-19 is forcing the restaurant sector to radically rethink the way they approach websites. Restaurants are notorious for having some of the worst websites. To a large degree, it’s the byproduct of having services like Yelp and OpenTable become the source for revenue generating traffic. As a result, a lousy web design with outdated info wasn’t as big of a problem as it would be for an online retailer. Then came COVID-19. Almost overnight, restaurants … Read more

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