Download the free Basic Handbook for Ushers by Joe Patti

Basic Handbook for Ushering

One of the most important elements of the experience when attending a performing arts event is the audience interaction with the front of house staff: ushers, ticket office, concessions, merchandisers, parking attendants, etc. The experience people have with these staff members sets the tone for the entire event. A warm, efficient welcome can make mediocre performance seem better than it is but a great show can be soured five minutes after people walk in the door if they are poorly treated. I recently worked up a basic handbook for ushers I thought … Read more

I Dont Always Volunteer

It’s National Volunteer Week, What’s Your Volunteer Story?

April 23-29 is National Volunteer Week where organizations can recognize and thank volunteers for everything that offer. We're curious to hear your stories; take a moment to share something in the comment section and while you’re thinking about that, here are some volunteer oriented topics and resources. In the meantime, we have all sorts of volunteer topic oriented articles at ArtsHacker covering everything from special software you can use to help screen volunteers, hacks on improving organization skills, protecting yourself and your volunteers with the right kinds of waivers, and tools to help ... Read more
application verification

Software That Helps Nonprofits Screen Volunteers

Here is a must-read article from the Pittsburgh Post-Gazette about new software built just for nonprofit organizations. Application Verification, a 6-year-old East Pittsburgh technology business, has built employee screening systems for 300 organizations ranging from Westinghouse Electric to oil and gas firms that hired thousands of workers during the shale drilling boom. So it didn’t surprise David Reed, chief operating officer, when a group of local nonprofits in 2014 sought its help in developing an efficient — and affordable — way to handle background checks for the crowds of people who volunteer to help out … Read more

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