When To Clap & What To Wear: Two Remarkably Practical Guides You Can Use
By
Chattanooga Symphony & Orchestra concertmaster Holly Mulcahy has been on a tear as of late by tackling two of the most difficult questions arts orgs (especially classical music groups) encounter on a regular basis: when to clap and what to wear. Mulcahy addresses each in separate posts at her blog, Neo Classical, and unlike the typical examination of these well-worn topics, she provides a wealth of useful insight geared far more toward making patrons feel ...
How Ready Is Your Long And Short Term Crisis Planning?
By
In a crisis, arts organizations face challenges that other business entities don’t. After Hurricane Katrina, SouthArts created a program called ArtsReady that serves as a resource for arts organizations providing information on common concerns as well as those specific to arts organizations. The ArtsReady site provides links to a number of good planning resources. Not long ago, someone posted on a LinkedIn forum asking if any arts organization had created an active shooter policy. At ...
Ignoring The Online Anger
By
Back in February I wrote about Embracing the Online Anger, but it’s important to note that not all social media mentions require a response. (Gasp!) A few months ago Jonathan Michael at Bplans.com posted the handy Response Flowchart below that not only helps you separate the trolls from customers you can actually help, but how best to respond. If nothing else, taking the time to go through this process before responding to a particularly nasty ...
Thank you for the authoritative read on this issue. To me, being able to actually see the icon in the…