The Arts Manager’s Christmas Wish List

Ok, we know – budgets are always tight in the non-profit arts sector, but we can dream, right? Fellow ArtsHacker Drew McManus put together his letter to Santa over at Adaptistration, and here’s my last minute wish-list this year: Adobe Creative Cloud membership Maybe it’s just me, but having the latest and greatest software and hardware does make me feel good. (I wouldn’t turn down a new 5K iMac either, if Santa’s feeling generous…) Coffee AKA “Lifeblood” AKA “The only reason the season brochure gets done on time” An Email Free Day I’m the … Read more

Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong

I have always believed in this phrase. This doesn’t mean I don’t strive to deliver the best customer service I can to each and every patron, but sometimes a patron becomes so toxic or argumentative, that breaking up with them is the best thing to do for your organization, and for the employees or volunteers who man the box office. I found this great article on Huffington Post that explains why the customer isn’t always right. Here’s a quick overview of the author’s top 5 reasons. After reading this article, and watching the … Read more