Yes, Data Driven Decision Making. But What Data Is Important?

There is a big push, correctly, for arts organizations to employ data driven decision-making processes. However, not all data is of equal value. Colleen Dilenschneider recently made a good post separating data into diagnostic metrics, key performance indicators and vanity metrics. The most valuable data for an organization is key performance indicators (KPIs). Most data points are diagnostic metrics which, while valuable, support KPIs rather than measure progress toward organizational goals. Vanity metrics make you look impressive, especially in front of your governing board, but are not really useful in measuring the … Read more

You Can’t Just Let People Tear Your Clothes Off Anymore

Recently, International Alliance of Theatrical Stage Employees (IATSE), the union which has members working in performing arts venues, convention centers, movies, and television productions, recently released their Covid-19 reopening guide. If you work in an environment that employs IATSE members, it is worth reviewing the guidelines to get a sense of what the union expects working conditions to look like. By and large, the guidance on the first 19 pages doesn’t differ substantially from some of the other guidelines that have appeared here on ArtsHacker. If you have pored over the guidance … Read more

A Question Of Face Masks And Liability

In an earlier entry, I had written about meeting the legal duty of care and planning to re-open your venue as Covid-19 restrictions are relaxed.  It is good to be aware of legal duty of care as a general concept because it exists entirely independent of diseases concerns and is applicable to every aspect of an organization’s operations and decision making. As plans evolve, there are myriad questions that arise about the types of rules and restrictions you create for attendance. This can be an issue regarding the use of face masks, … Read more

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