Back in February I wrote about Embracing the Online Anger, but it’s important to note that not all social media mentions require a response. (Gasp!)
A few months ago Jonathan Michael at Bplans.com posted the handy Response Flowchart below that not only helps you separate the trolls from customers you can actually help, but how best to respond.
If nothing else, taking the time to go through this process before responding to a particularly nasty tweet gives you a cooling off period, and should help you avoid dashing off that oh-so-witty (but ill-considered) retort.
1 thought on “Ignoring The Online Anger”