let the hate flow through you

Embracing The Online Anger

My experience in managing social media for an arts organization was overwhelmingly positive. More than 99% of the time, patrons on Twitter had wonderful things to say about the venue, the performances, and the customer care they received. But as anyone who’s managed an organizational account knows, it’s not all sunshine, lollipops and rainbows when something goes wrong. It’s easy to complain on Twitter, and, dare I say it, it’s easy to be downright nasty. So when your ...

Punctuation Guide

Learn To Communicate Clearly With These Punctuation & Grammar Guides

In an age of twitter lingo, texting, and autospell it can become all too easy to let your grammar and punctuation chops get rusty; fortunately, we have a few guides you can keep handy that will help you stay sharp. The Punctuation Guide This enormously useful guide (h/t LifeHacker.com) is stupid simple to use, all you need to do is click on a punctuation mark and learn all about it alongside a quick list of ...

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ArtsHacker

The Musician’s Guide to Public Speaking

Many of us arts admin types were performing artists in a former life. So when we get called upon to speak to patrons/donors/staff/colleagues/board members, we welcome the opportunity to be in front of people, right? Uh, right… If you find yourself a reluctant spokesperson for your company or brand, I encourage you to use your musician chops to shape and polish your public speaking skills. Embrace the Silence Was it Debussy who reminded us that ...

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