Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong

I have always believed in this phrase. This doesn’t mean I don’t strive to deliver the best customer service I can to each and every patron, but sometimes a patron becomes so toxic or argumentative, that breaking up with them is the best thing to do for your organization, and for the employees or volunteers who man the box office. I found this great article on Huffington Post that explains why the customer isn’t always right. Here’s a quick overview of the author’s top 5 reasons. After reading this article, and watching the … Read more

Five Fabuluxe Business Meeting Spots In New York City

I absolutely love New York. Every time I have the chance to go, I do! While I’m based in Philadelphia, New York is just a day trip away and due to my management roles, I’m often doing business in the city. I primarily conduct meetings in the Meatpacking District because it is one of the trendiest spots at the moment. Even though I’m in the classical music industry that’s not known for staying abreast of trending hotspots, I personally prefer to host meetings here! And by meeting in such hotspots, you indirectly … Read more