Using The Internet Archive’s Wayback Machine To Improve User Experience
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The Internet Archive’s Wayback Machine, which archives screencaps of your website, has been around for some time and it’s just as useful now as ever. Sure, it’s fun to see how some of the cringe-worthy designs from 2001 but go back within the last year and look for changes. Outside of something like your homepage hero image, is anything different? If not, then you just discovered a problem that needs to be addressed and here’s how you can go about fixing it.
Twitter Helps You Go Private With Customer Service
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Around this time last year I posted about Embracing the Online Anger, and one of the topics I’ve been meaning to explore further was how to handle customer service issues on Twitter. The recent good news on that front is that Twitter itself has made it easier to transition a customer to using Direct Messages (DMs) to interact with you, rather than corresponding via a public conversation.
I’m Drew McManus, ArtsHacker Editor-In-Chief. This Is How I Get Things Done.
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When your business covers everything from data analysis, to communication, to programming and design, it is easy to get overwhelmed with stuff to get those jobs done. At one point in time, my solutions to those tasks centered on expansion: bigger work surfaces, more peripherals, dedicated equipment, fancier chairs, etc. Somewhere along the way, all of that stuff started to have a counterproductive impact on day to day efficiency so the new goal became work smarter with fewer tools of higher quality.
Thank you for the authoritative read on this issue. To me, being able to actually see the icon in the…