Around this time last year I posted about Embracing the Online Anger, and one of the topics I’ve been meaning to explore further was how to handle customer service issues on Twitter. The recent good news on that front is that Twitter itself has made it easier to transition a customer to using Direct Messages (DMs) to interact with you, rather than corresponding via a public conversation.
A November article by Kristin Naragon, published online at the Harvard Business Review came across by newsfeed (not, as the article might suggest to my inbox) that says not Facebook, not Snap Chat, not text messaging, but email is the best way to reach millennials. Surprised by that? Me too. But, the article goes on to give good reason why email is best used and as I read, I realized that yes, actually, I personally, as a millennial am more likely to spend time reading and responding to emails that I consider important … Read more
When your business covers everything from data analysis, to communication, to programming and design, it is easy to get overwhelmed with stuff to get those jobs done. At one point in time, my solutions to those tasks centered on expansion: bigger work surfaces, more peripherals, dedicated equipment, fancier chairs, etc. Somewhere along the way, all of that stuff started to have a counterproductive impact on day to day efficiency so the new goal became work smarter with fewer tools of higher quality.