How Ready Is Your Long And Short Term Crisis Planning?

In a crisis, arts organizations face challenges that other business entities don’t. After Hurricane Katrina, SouthArts created a program called ArtsReady that serves as a resource for arts organizations providing information on common concerns as well as those specific to arts organizations. The ArtsReady site provides links to a number of good planning resources. Not long ago, someone posted on a LinkedIn forum asking if any arts organization had created an active shooter policy. At ...

social media response flowchart

Ignoring The Online Anger

Back in February I wrote about Embracing the Online Anger, but it’s important to note that not all social media mentions require a response. (Gasp!) A few months ago Jonathan Michael at Bplans.com posted the handy Response Flowchart below that not only helps you separate the trolls from customers you can actually help, but how best to respond. If nothing else, taking the time to go through this process before responding to a particularly nasty ...

Much Ado About Streaming

Much Ado About Streaming

Thanks to SXSW, streaming video has been popping up all over the interwebs lately. Not video from the event–though that’s available too–but specifically a couple of apps designed for live, instant, streaming video promoted through your social media feeds. So let’s take a look at Meerkat & Periscope and kick the tires. Meerkat is an independent app, Periscope was developed independently before being bought by Twitter. They both let you stream live video directly from your ...