Ignoring The Online Anger
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Back in February I wrote about Embracing the Online Anger, but it’s important to note that not all social media mentions require a response. (Gasp!) A few months ago Jonathan Michael at Bplans.com posted the handy Response Flowchart below that not only helps you separate the trolls from customers you can actually help, but how best to respond. If nothing else, taking the time to go through this process before responding to a particularly nasty ...
How Are We Celebrating Women’s History Month?
March is Women’s History Month and on March 8, many celebrated International Women’s Day by lauding the accomplishments of women and by pointing out the many issues that still affect women. The Chattanooga Symphony & Opera is doing it’s part to celebrate Women’s History Month with a performance this Thursday of Jennifer Higdon’s Violin Concerto. Not only is the concert featuring a piece by a female composer, the soloist is a female, CSO concertmaster ...
Reversing Trickle Down Community Engagement
One of my favorite nonprofit blogs, NonProfit with Balls by Vu Le, published a post on 1/20/2015 about the theory of trickle down community engagement. The Chattanooga Symphony & Opera is in the midst of an education and community engagment planning process, so I was pumped to read this article. Le defines the trickle down theory as: Trickle-Down Community Engagement (TDCE). This is when we bypass the people who are most affected by issues, engage and ...
Thank you for the authoritative read on this issue. To me, being able to actually see the icon in the…