Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong

I have always believed in this phrase. This doesn’t mean I don’t strive to deliver the best customer service I can to each and every patron, but sometimes a patron becomes so toxic or argumentative, that breaking up with them is the best thing to do for your organization, and for the employees or volunteers who man the box office. I found this great article on Huffington Post that explains why the customer isn’t always ...

Customer Service

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Use 22 Colors in Organization And Design

Use 22 Colors in Organization And Design

It was only a matter of time until I shared a great idea from the site that may have served as inspiration for ArtsHacker, and that day has arrived. Do you organize by color coding? In this post on Lifehacker from December 3rd, Whitson Gordon found a chart of 22 colors by Kenneth Kelly that are easy to tell apart. Besides being a possible productivity hack, I’m thinking this is handy tool for a task like choosing colors for ...