Board Service, Within Limits

Term limits for board members are a tricky subject. When you are first starting a non-profit organization, the board is often the sole source of labor until the organization gathers enough resources to hire staff. At that point, you may not even want to consider creating any rules that might force the departure of any of the dedicated people who share in your vision. Why Term Limits? In the long term though, it is going to be important to replenish the energy and ideas that the board brings to the organization. Members … Read more

Reaching Millennial Donors

Are you tired of hearing about millenials yet? Since we’re the next generation of donors, audience members, volunteers you might just get used to us. If my Facebook feed says anything, we are single handedly responsible for bringing pumpkin spice lattes back in September. We’re not all that bad. In fact, we’re actually learning to be pretty good and generous.  According to the Millennial Impact Report, nearly 40% of us gave amounts between $1-50, and another 23% gave at $51-100 levels to a nonprofit in 2012. Sure we don’t fit the current … Read more

Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong

I have always believed in this phrase. This doesn’t mean I don’t strive to deliver the best customer service I can to each and every patron, but sometimes a patron becomes so toxic or argumentative, that breaking up with them is the best thing to do for your organization, and for the employees or volunteers who man the box office. I found this great article on Huffington Post that explains why the customer isn’t always right. Here’s a quick overview of the author’s top 5 reasons. [box type=”info”]Alexander Kjerulf; Top 5 Reasons Why … Read more