When it comes to a performing arts venue’s security measures, it’s easy to see why there’s been a sharp uptick in concern over the past few years. I recall a session from the 2016 Arts Midwest Conference titled Venue Safety and Security: Protecting Public Assemblies in the 21st Century. There have been several similar sessions across the performing arts conference circuit and as a result, arts venues have been updating and refining their policies and procedures. Undoubtedly, we’re all better off as a result of these efforts but is there a point where … Read more
The United Nations Education, Scientific and Cultural Organization (UNESCO) website has a guide for running museums written by the International Council of Museums (ICOM). The guide, Running A Museum: A Practical Handbook is available in English, Arabic, Chinese, French, Portuguese, Russian and Spanish as a basic primer for running any type of museum or historical site. It addresses all the basic concerns of museums including acquisition, storage, documentation, restoration, ethical questions, education, visitor management, employee management, facilities, security and disaster planning, marketing and theft and detection of illicit goods. Obviously there is … Read more
Around this time last year I posted about Embracing the Online Anger, and one of the topics I’ve been meaning to explore further was how to handle customer service issues on Twitter. The recent good news on that front is that Twitter itself has made it easier to transition a customer to using Direct Messages (DMs) to interact with you, rather than corresponding via a public conversation.