This is the first in a three-part series of posts about tracking incremental conversions.
We’ve all got website conversions.
A conversion is when a website visitor completes a desired goal or achieves a desired outcome. Conversions can be revenue or non-revenue based such as a ticket purchase, donation, event registration, volunteer sign-up, or inquiry form submission.
Along the journey to reaching that desired end goal, there are smaller conversions that are also important to track.
Let’s use a simple ticket purchase as an example.
Before someone purchases a tickets to an (in-person or virtual) event, they will likely view the event landing page, click on the “Buy Tickets” button, move to the event details page where they will choose the number of tickets/date/other options, go to the payment page where they will complete the purchase, and then end up on the confirmation page.
Knowing how many people are moving through these steps gives you a better idea where drop-offs might happen as well as help identify metrics that will get you to the number of end-goal conversions you’re looking for.
In this hypothetical case, I’m going to identify some key steps in that journey to track as incremental conversions:
- Landing Page View
- Event Detail Page (for in-person performing arts events this could be the seating chart)
- Post-Purchase Confirmation Page
Between now and the next post in this series, identify the two or three key points along the journey to the end goal conversion on your website.
Next time, we’ll go through how to set up goal tracking on your website so you can easily view your data.