Make Sure You’re Getting the Internet Connection Speeds You’re Paying For

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Internet Service Providers (ISPs) are big on promoting how fast your office, home, or cellular connections are. In fact, it’s one of the single most important aspects of their service. But how do you know if you’re getting the connection speeds you’re paying for?

If you have an in-house IT professional or pay a third-party provider, you should confirm they are routinely testing your connection speeds. But if you don’t have the luxury of regular IT support, the good news is testing and tracking results are both simple and quick.

In fact, this is one of the more straightforward IT benchmarks you can track directly using Ookla’s Speedtest.net service (use their beta version if you don’t keep Adobe Flash installed on your browser). Getting started is simple and free:

Getting Started

  1. Create a free account at SpeedTest.net.
  2. Test at least once a month.
  3. Make sure you’re logged in when testing.
  4. Check your result history after each test.

The service has come a long way over the years and for the most part, conducting reliable tests is as simple as selecting the “Begin Test” button on the site’s landing page. Ookla automatically selects a test server near your location, tests the ping connection, then download and upload speeds (definitions). The entire process usually takes less than 30 seconds. If you want more control, you’ll be able to manually select the test server.

If you set up a free account and are logged in while testing, Ookla automatically stores the results in your test history. In turn, this history will be instrumental in helping you track and visualize your connection speeds.

result history

Correcting Slow Speeds

If results indicate your ISP isn’t delivering the speeds you’re paying for, contact them. It isn’t unusual for ISPs to improve speeds without needing an on-site visit but at the very least, the process will determine if a visit is required.

If your connection speeds consistently underperform and the ISP is unable to correct, you may want to consider switching providers.

Should your direct connect speeds be good but wireless is slow, contact the technical support for your router. In some cases, this may also be your ISP but know that it could be a third-party provider.

Don’t Be Surprised If The Results Show Higher Than Advertised Speeds

Although you’re primarily on the lookout for underperforming speeds, don’t be surprised if your speed tests produce higher than advertised results.

For example, through the end of 2015, Comcast used to deliver higher than advertised speeds for my direct network connections via my Chicago office. Toward the beginning of 2016, they formally increased the top end of that plan’s download speed to match what I was seeing the year prior.

Speed Testing Tips

  • When starting out, try testing a few times over the course of at least two days to help establish a reliable baseline speed.
  • Be sure to test both direct and wireless connections.
  • Test the network under optimum and peak conditions (little and lots of simultaneous connections).
  • Test wireless connections from multiple locations.
  • If your wireless router provides multiple networks, such as 5GHz and 2.4GHz, be sure to test both.

Need To Check Speeds On Mobile Devices?

You’ll need Ookla’s dedicated apps in order to test connection speeds on Android and Apple mobile devices. One benefit here is those apps will log results separately from your desktop/laptop tests.

Speedtest Android App Speedtest iOS App

About Drew McManus

In addition to my consulting business, I'm also the Principal of Venture Industries Online but don’t let that title fool you into thinking I'm just a tech geek. I bring 20+ years of global broad-based arts consulting experience to the table to help clients break the cycle of choosing one-size-fits-none solutions and instead, deliver options allowing them to get ahead of the tech curve instead of trying to catch up by going slower.

With the vision of legacy support strategy and the delights of creative insights, my mission is to deliver a sophisticated next generation technology designed especially for the field of performing arts. The first step in that journey began in 2010 when The Venture Platform was released, a purpose-designed managed website development solution designed especially for arts organizations and artists.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, lead a team of intrepid arts pros to hack the arts, lead an arts business incubator, and love a good coffee drink.

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