
Trust Is More Important To A Box Office Than Ticket Stock
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It is often stated that front of house operations are among the most important for a performing arts entity because it is the first point of contact the general public has with the organization. Front of House staff generally encompasses the ticket office, ushers, concessions/merchandising and activities related to them (valet parking, for example). It isn’t just a matter of public relations. Some of the front of house staff are also responsible for the safety ...

How Not To Be Like Kodak
When we think about most arts organizations, would we use the term “innovative” to describe them? Probably not. For many organizations, things have been done largely the same way for decades. Sure, there may be some shiny new things like a website or app, but the experience of attending an arts event hasn’t really changed. You purchase a ticket to sit in a dark theater mostly in silence watching something happening on a stage. I ...

What Does Your 990 Say About You?
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If you are like most, you may view the 990 filing for your non-profit organization like you view filing your income taxes–an annoying, burdensome task best handled by an accountant. The difference is, you aren’t obligated to make your personal tax filing available for review by anyone who asks like you are with your organization’s 990. Given that the 990 filings are available online at sites like Guidestar, you aren’t even necessarily aware of who ...
Thank you for the authoritative read on this issue. To me, being able to actually see the icon in the…