Quickbooks Rolls Out Fee Increase During Pandemic

Quickbooks sent users an email on 3/10/21 notifying them the ACH (Automated Clearing House) payment option that allows clients to pay invoices with funds directly from a bank account was going from a no-fee payment option to charging a one percent fee. Even worse is they are only giving users one month advance notice. As a Quickbooks users, I as pretty upset when this email arrived and immediately called their billing department for some answers. Turns out they were ready for the complaints and the representative I spoke with was ready to … Read more

When A Slow Page Load Time Is Brilliant Marketing

It is imperative that we look outside of our industry for trends, best practices, and sometimes things that are just plain cool. For the month of February, the Heinz website took 57 minutes to load. Yep, you read that right — 57 minutes.  Usually that would be an incredible fail, but not in this case. Here, it is super clever marketing. Fans of traditional Heinz ketchup bottles will know that pouring the red stuff sometimes requires a little patience—something that can be lacking in today’s world of instant gratification. So the ketchup … Read more

Top Level Navigation: To Click Or Not To Click

When it comes to designing your website navigation menu, you’ll eventually need to make one critical choice in the form of deciding whether to make the top-level navigation menu items clickable or to trigger a hover-and-expand function to show sub-menu items. While there are all sorts of rabbit holes in this topic such as how accessibility considerations may impact your decisions, there’s one quick and easy sure-fire rule of thumb to remember: never mix and match. If one top level navigation item clicks through to a dedicated URL, they all need to … Read more