Twitter Helps You Go Private With Customer Service
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Around this time last year I posted about Embracing the Online Anger, and one of the topics I’ve been meaning to explore further was how to handle customer service issues on Twitter. The recent good news on that front is that Twitter itself has made it easier to transition a customer to using Direct Messages (DMs) to interact with you, rather than corresponding via a public conversation.
5 Tips For Your Survey Project
We’re halfway through most performance seasons (the light! It’s there!) and maybe starting to do some end of season planning. If you’re like many organizations, you might end up creating a survey at the end of your year. Whether it’s to employees to see what can be improved upon, audience members to see their highs and lows of the season, or something else entirely, a survey can give you some useful data. Surale Phillips, a ...
Get Rid Of These Three Common Design And Content Mistakes Once And For All
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It isn’t as though arts managers have loads of time to stay current on the latest trends and best practices for web design and user experience. Fortunately, that’s what you have ArtsHacker for and today’s post will cover three common mistakes and how to fix them. [dropcap]#1[/dropcap] If your Smartphone could offer commentary on the sites you visit, one of the more common phrases you would hear is “What the @#!* is a click?!” Perhaps ...
Thank you for the authoritative read on this issue. To me, being able to actually see the icon in the…